Frequently Asked Questions

Question 1

How do I schedule a first appointment?

Accepted Answer

You can book an appointment by calling our reception desk, using our online patient portal, or asking your primary care physician for a referral. We typically offer an initial consultation within 5–7 business days. Emergency and crisis cases are seen on the same day.

Question 2

What is the process for inpatient admission?

Accepted Answer

Inpatient admission begins with a comprehensive psychiatric evaluation by one of our physicians. Admission may be voluntary (at the patient's request) or involuntary (in cases of serious risk to self or others, as determined by a licensed professional). Our team will guide families through every step of the process.

Question 3

Do you accept walk-in patients?

Accepted Answer

We accept walk-ins for psychiatric emergencies and crisis situations. For routine consultations and outpatient services, we encourage scheduling in advance to ensure the right specialist and time slot is available for you.

Question 4

What mental health conditions do you treat?

Accepted Answer

Serene Psychiatry Hospital provides care for a wide range of conditions including depression, anxiety disorders, bipolar disorder, schizophrenia, PTSD, OCD, eating disorders, addiction and substance use disorders, and personality disorders. We offer specialized programs for children, adolescents, adults, and older adults.

Question 5

What types of therapy are available?

Accepted Answer

We offer individual therapy (CBT, DBT, psychodynamic), group therapy, family therapy, occupational therapy, art and music therapy, and medication management. Treatment plans are tailored to each patient's diagnosis, goals, and preferences.

Question 6

Do you offer outpatient and day programs?

Accepted Answer

Yes. Our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) offer structured, daytime care for patients who do not require 24-hour supervision but need more support than weekly therapy. Telehealth sessions are also available for eligible patients.

Question 7

Is my information kept confidential?

Accepted Answer

Absolutely. All patient information is protected under strict medical confidentiality laws. Records are only shared with your treating team and, with your written consent, with family members or other healthcare providers. Exceptions exist only where required by law (e.g., imminent risk of harm).

Question 8

What are my rights as a patient?

Accepted Answer

You have the right to be treated with dignity and respect, to receive a clear explanation of your diagnosis and treatment options, to consent to or refuse treatment (within legal limits), to access your medical records, and to file a complaint without fear of retaliation. A full Patient Rights brochure is available at our reception.

Question 9

Are family members allowed to visit inpatients?

Accepted Answer

Yes, visiting hours are typically in the afternoon and evening. Visiting schedules may be adjusted based on the patient's care plan and therapeutic needs. Family members are encouraged to participate in family therapy sessions and our family education program.

Question 10

What support is available for families of patients?

Accepted Answer

We offer family counseling, caregiver support groups, and psychoeducation sessions to help loved ones understand mental health conditions and how to provide effective support at home. Our social workers are available to help with discharge planning and community resources.

Care for every mind

Expert support, every step